Loyal is hiring a Veterinary Ambassador. As a Loyal Veterinary Ambassador, you will lead outreach and relationship management with our growing community of veterinarian partners, trial sites, and clinical investigators. The ideal person for this role is passionate about new avenues to improve animal health and wants to help create a uniquely excellent clinical trial experience for everyone involved. You’ll work within our Dog Operations team, who work to bring pet parents, their dogs, and veterinarians together for our community science studies and clinical trials.
Your work may include:
Working to solve the hardest problems in veterinary clinical trial recruitment and experience for clinicians and participants
Acting as the “voice of the customer,” bringing the veterinary perspective to everything our DogOps team does
Identifying and reaching out to potential new partners and/or investigators
Ensuring we recruit the right investigators and sites for our clinical studies.
Maintaining relationships, including visiting sites and running presentations with existing and prospective partners.
Educating vets on participating in clinical trials
Building relationships with national, regional, and local veterinarian associations and recruiting investigators from these groups to join our research efforts.
Sharing information about the value and importance of clinical trials in veterinary practice
Advising on issue resolution between partners and DogOps teams as needed.
Documenting feedback on recruiting and trial processes to optimize the experience vets have with Loyal
Education and work experience
Veterinary medicine background and experience in clinical veterinary settings required (DVM/VMD preferred)
Prior experience and comfort with relationship building, management, and presentation (e.g., practice management, grant development, etc.)
Strong interpersonal communication skills is a must.
Familiarity with FDA CVM, clinical trials, and the veterinary drug approval process is a bonus.
How you work & think
Flexible, open-minded, and have a positive mindset toward working in the fast-paced and rapidly evolving start-up environment
You are detail oriented, creative, responsive, thrive in minutia, and see high-responsibility environments as an opportunity to support yourself
You have exceptional integrity as well as excellent attention to detail, personal organization, and communication, presentation, and interpersonal skills
You have a high degree of personal drive and incredibly high standards for your output
You can smile and persevere in the face of unexpected challenges and be the positive face of Loyal when dealing with outside entities
You have strong scientific writing skills, can communicate your ideas and thinking clearly, and explain these to the team
Why you may not like this role
This role involves travel to veterinary clinics and conferences
You will have to build up a brand from scratch, with a skeptical audience (veterinarians)
You will act as a liaison between multiple parts of the company and our external veterinary partners
The Fundamentality of Health | Good health is critical to every other human (and animal!) experience. We believe health is a fundamental right and are dedicating our lives to maximizing health and developing better medicines for the worst diseases.
Truth Seeking & Feedback Loops | Uniquely in biology, there is a predetermined truth of whether a specific drug will work or not — we just have to catch up with biology! We seek out this truth and do not shy away from inconvenient truths. This holds for personal development too: we are always searching for feedback loops and embody a perpetual growth mindset.
Morality & Empathy | We are developing medicines that may one day be given to a living animal, medicines that if designed badly could hurt that animal instead of help. This is a huge responsibility and should be respected as such. Our work needs to adhere to the strictest moral code and always integrate empathy for the patient.
Transparency | We believe full transparency in thoughts, opinions, intentions, and actions (both good ones and mistakes) is a better way to build a business and work together.
Kindness | Great business(wo)men do not need to be ruthless — you can execute excellently with kindness.