Manager, ERP / Inventory Management System

This position is principally responsible for overseeing all activities as they relate to the management and support of the Great Plains Enterprise Resource Planning (ERP) , interfaces and associated system s . This includes the configuration, customization, security, data integrity and on-going support for all functional areas . As a strong partner with the business, this position understands the business challenges and opportunities and align systems to support those needs . They will lead the configuration and maintenance of value-added solutions to meet the defined requirements and reporting needs of the business . Additionally, this position is responsible and accountable for troubleshooting and problem resolution, management of system resources, internal user performance, support and maintenance of all system environments, as required .

This position will collaborate with internal departments , vendor-based consultants, and service providers to coordinate and manage the design, development, implementation and on-going support of all assigned business applications.

Pos ition Background:

The Manager ERP/Inventory Management S ystems with 4-6 year of experience in ERP systems with specific experience with Great Plains . Collaboration with teammates, excellent customer service , proactive problem resolution and negotiation skills are essential .

Responsibilities include senior-level support, ERP and associated system s optimization , vendor management and staying updated with industry trends.

Major Accountabilities:

Under the direction of the Director Enterprise Application Management:

• Provide technical leadership to develop product roadmaps; assessing the suitability of products and providing direction to service and software vendors, and/or IT to ensure technical solutions meet current and future business and department objectives.
• Investigate feature requests, clarify user requirements and objectives, understand software functionality, and recommend appropriate solutions that meet business requirements and resolve questions related to process changes impacting applications.
• Proactively provide expert advice to the business in best use of all Enterprise systems modules and functionality to improve business effectiveness and efficiency through appropriate change management systems.
• Manage ERP System and associated systems upgrades, patching and refreshes.
• Collaboratively analyze business process issues and improvement opportunities and provide effective/ efficient solution recommendations to IT management and business stakeholders.
• Document and assist users in defining business requirements, process maps and use cases.
• Partner with various departments regarding proposed system related projects to develop an understanding of their business processes, assess end user needs and evaluate system related change requests.
• Ensure changes are managed under change control as a representative on Change Control Boards to ensure system remains in a state of validation compliance in line with site and corporate documentation, as well as relevant standards and regulatory regulations.
• Manage assigned projects and ensure changes conform to the company Policies, Standard Operating Procedures (SOPs), Work Instructions (WIs) and other documentation.
• Develop user training materials and deliver end user training as required.
• Fulfill ad-hoc business reporting needs and assist with interpretation of data.
• Manage third party vendors to ensure uptime and performance of hosted systems.
• Support data exchange activities with interfaced systems.
• Understand data migration and data integration approaches and technologies.
• Understand master data management methods and techniques to drive data quality and data standardization.
• Investigate problems with Enterprise system modules, diagnose root causes and resolve issues.
• Provide ongoing system support, make decisions that best resolves product related issues and appropriately escalate issues that require IT and/or business management involvement.
• Develop and maintain documentation of applications, including process workflow diagrams, detailed business requirements and reports, etc.
• Support the organization in maintaining a work environment focused on quality and that fosters learning, respect, open communication, collaboration, integration, and teamwork.
• Understanding current metrics and defining Key Performance Indicators (KPIs) to support departmental and company objectives.
• Support Audits and Periodic Review processes as required.
• Adherence to Project timelines and budgets
• Be a Champion and advocate for your assigned systems with internal and external stakeholders.

Required Competencies:

• A strong track record of supporting and managing ERP systems, specifically Great Plains.
• Management of a technical support team and 3rd Party Vendors supporting an ERP system
• Experience working in a regulated environment ( GxP /Life Sciences/Biotechnology).
• Working knowledge with validated systems and working within the Computerized System SDLC within the Validation Framework.
• Must be able to work independently, as well as, in a team oriented, collaborative environment.
• Effectively manage multiple priorities simultaneously and adjust to shifts in priorities to align with business needs
• Troubleshoot to solve complex problems.
• Excellent interpersonal, written and verbal communication skills to build and maintain positive relationships across the organization and with external vendors.
• Working knowledge of CFR part 11 and data integrity requirements
• Ability to elicit cooperation and influence a wide variety of people across different business units.
• Ability to communicate ideas in both technical and user-friendly language at various levels in the organization.
• Ability to comprehend, interpret, and comply with company policies and procedures.
• Hands-on experience with design to prototype process such as requirements generation, design reviews, implementation planning and validation of design.
• English Fluency (spokenwritten)

Preferred Experience:

• Project Management Experience or PMP Certification
• SQL Coding experience
• Experience generating system and/or custom reports and workflows for Great Plains ERP systems.
• Understanding of Inventory Management Systems
• Strong technical aptitude and the ability to learn new processes and systems quickly.
• Excellent organizational skills with strong analytical and quantitative background.
• Must be self-motivated and directed, can think critically, as well as conduct effective presentations.

Work Requirements:

• Overtime/Weekend work may be required.
• Sitting for extended periods of time. up to 6 hours a day; walk, reach with hands/arms and stoop, kneel, crouch, or crawl.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Lifting and transporting of approximately 50 lbs
• Physically able to participate in sessions, presentations, and meetings.